Help Center

Help Center


What are your shipping costs and delivery times? 


We know you're eager like a kid on Christmas morning to get your order, so we'll keep the suspense light and simple: shipping is FREE on all orders. Estimated shipping and delivery times are calculated based on the shipping location, shipping method and the value of your order. Note that these estimates do not include order processing times or potential customs delays and that they may be subject to fluctuation throughout the year. Please allow 3-5 days production time for your order to ship out. Average shipping times are 1-10 days. Tracking numbers will be updated 24-48 hours after your order has been SHIPPED. If you don't have a tracking number after 2 business please email us at info@strongernurse.com 

Note: Currently there are worldwide shipping delays due to the effects of COVID-19. While our warehouse ninjas are still working at lightning speed to process and ship your order as quickly as possible, there may be delays out of our control once your order leaves our warehouse and goes into the postal system. 


Hey, have you heard from the ninja team yet? What is the status of my order? 


We had a little party with some plum saki last night and the ninjas got carried away - but don't worry your package is on its way. Once your order has been processed and packed, you will receive an email receipt confirming your order. WooHoo! Following this, we will provide you with another shipping confirmation email (including tracking information) once the order is handed over to the carrier. Yeee! You will receive a final confirmation email upon delivery of your orderF**K Yeah! If you haven’t received a shipping confirmation email from us yet then just drop an email to info@strongernurse.com and we’ll investigate this matter to the fullest extent of the ninja code. Please remember if we’ve just had a big rainbow unicorn release the warehouse ninjas might be a little slower at getting orders out. If you have received a shipping notification just stalk your tracking number for the latest update on where your package of goodies is. 


 I'm so excited to get the latest gear! Where is my online order being shipped from? 


Your order will be processed from the Kuiper Belt or the Utopia crater on Mars depending on current stock allocations. Accordingly, your order may be split between many packages. Please note that in the case of a split order, you will receive multiple shipping confirmation emails to track each individual package of endless bliss. 


OMG, I forgot to order on time for the Megan Thee Stallion concert. Can I express ship my order?  


We know how important it is for you to plan ahead and order often! We really want to make your order process as easy and hassle-free for you, but unfortunately we are unable to offer express shipping. There is no realistic way of shipping your order quickly within budget constraints without breaking any laws of quantum physics. We strongly recommend ordering with plenty of time for processing and shipping! However, if there's a big event coming up where timing would matter (like Valentine Day for your Bae), let us know so we can do everything in our power to make it happen! 



Is my payment information safe from indestructible cyborg-killing machines?  


We take your payment information seriously. You won't have to worry about cyborg-killing machines or nefarious cave men getting their grubby fingers on it! We have bunches of super nerdy encryption thingmos in place so that your hard-earned moola is secure with our cashflow ninjas and your details remain 'secret armadillo'. For the techno geeks out there – we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits (the highest level commercially available). 


Do you like to shop and pay in cryptocurrency? If so, we've got the perfect store for you!


We know that you're always searching for the best deals and we want you to feel confident about your purchase. We support 193 currencies and cryptocurrencies like Bitcoin. Our store converts all of the product prices to your home currency either automatically based on your IP address, manually through the currency switcher, or both. 

As a PayPal merchant, our store will be able to convert your Bitcoin, Bitcoin Cash, Ether and Litecoin into fiat currencies like dollars and euros when checking out with an established PayPal wallet. 

Note that all other currency conversions provided on our product pages are approximations based on the most current exchange rates. These rates may differ from those actually used by your card provider. Purchases may also be subject to currency conversion fees levied by your bank. 

Upon checkout, all products and shipping methods will be shown in your chosen currency and you will also see the amount ultimately charged in USD. 


How do I use my gift card and store credit?


 You have a gift voucher?! Congrats! Someone loves ya. Ok, here’s how to use it: 

  • Find the voucher number and PIN. Hint – it’s on the gift voucher. 
  • Proceed to the checkout with your cart full of shiny things. 
  • In the payment section, tick the box that "Use Gift Voucher to check out". 
  • Enter your voucher number in the "gift code" box and your PIN into the box underneath. 
  • When you choose your payment method, select 'Gift Voucher' and a space will appear for you to type in your Voucher Code! 
  • Hit 'apply' and you're all good to go 😊 

How many gift vouchers can I use for my order? You can use a maximum of one gift voucher per order transaction. 


What is your return/exchange policy? 


STRONGER NURSE will gladly accept any full-priced items for exchange or store credit within 7 days of receipt (or within 7 days of being contacted for an In-Person Pickup). We do not offer refunds. Items being returned must be in unworn condition with attached tags and packaging. We will not accept any returned merchandise without prior written communication and a valid Return Authorization. All sale items, discounted merchandise, and items marked as “Special Release” are final sales, discounted merchandise and items marked as “Special Release” are final sales and cannot be returned or exchanged. STRONGER NURSE does not assume any responsibility for lost or damaged returned goods while in transit from the customer. Therefore, we strongly recommend that customers use an appropriate carrier with a tracking system. 

In the event of an order returning back to sender due to an incomplete, invalid address or refused upon delivery, the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping, NO Exceptions. If the customer cannot be contacted or chooses not to pay the required re-shipping postage, STRONGER NURSE reserves the right to consider the order abandoned and a 25% restocking fee will be applied towards the Store Credit issued. 

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving an exchange or store credit. 


So I just scored a killer deal! The Return Policy says that sale items aren't eligible for return except in case of faultiness. It's your fault...


As per the refund policy, all sales are final unless there's some kind of zombie infection or mass hysteria going around and everyone wears tainted clothing so they'll feel better about themselves.

Full price purchases may be exchanged for store credit while promotional priced goods will get you one free magic pill from Dr. Suess' head doctor- also an exchange or store credit.


What if I have received something I think is faulty? 


If you have received an item you believe to be drunkenly put together by our highly skilled ninjas, please contact the Wise Wizards from our Customer Experience team at info@strongernurse.com to discuss your options for an exchange, replacement, or store credit, subject to the conditions of our Returns policy. 


What does Made to Order mean?


In a world where everyone wants something now, it can be hard finding the patience for anything other than instant gratification. But at our store it's worth the wait! When you order our clothing, it is made by ninja elves who cut/sew each garment by hand while singing soundtrack tunes from Star Wars Episode III - Revenge Of The Sith. This process usually takes up to 10 business days from start-to finish.

Note: This doesn’t mean custom measurements or prints. 


I want to look Strong AF. How do I make an order? 


Just go to strongernurse.shop (hint: you’re already here) and click on a product or products you like and is available in your size then add it to cart like its no big deal because we want this process as easy as opening your favorite bottle of vintage red wine. Then just follow the easy checkout process and soon you’ll own some Stronger Nurse Gear (you're such VIP!). 


I have commitment issues. Do I need an account to make an order? 


We want You + Stronger Nurse to last until the end of our cosmic tenure on this planet! Signing up for a membership is not necessary; however, doing so keeps you updated with your order history and tracking information as well as our WTF?! Blog posts about travel nurse life-it can be pretty exciting around these parts (especially when new stuff drops). There are also certain promotions available just because they're "follower" worthy like say…a free limited release t-shirt or travel coffee mug...wowzers!! 


Before I hulk smash my phone, I’m getting an error when I’m trying to place my order. HELP!? 


First and foremost... remember to take 6 long-deep breaths. Cos if you don't, you'll faint and then it'll take even longer to get your Stronger Nurse Gear, and that's no good. Secondly, check that you've filled all the details out properly including your name, address, and payment info. Still not working? It might be the computer system. Be patient and remember, computers are people too. Email us at info@strongernurse.com (with screenshots if possible!) and we'll see if we can track down the computer that is lost in the Fortnite metaverse.


What is the status of my order? 


Hasn’t it turned up yet? What a bummer. We will check if the ninjas got punch drunk last night. Once your order has been processed and packed, you will receive an email receipt confirming your order. WooHoo! Following this, we will provide you with another shipping confirmation email (including tracking information) once the order is handed over to the carrier. Yeee! You will receive a final confirmation email upon delivery of your orderF**K Yeah! If you haven’t received a shipping confirmation email from us yet then just drop an email to info@strongernurse.com and we’ll investigate this matter to the fullest extent of the ninja code. Please remember if we’ve just had a big rainbow unicorn release the warehouse ninjas might be a little slower at getting orders out. If you have received a shipping notification just stalk your tracking number for the latest update on where your package of goodies is. 


How do I make changes to my order? 


If you email info@strongernurse.com  within an hour of making your order and let our Customer Experience Wizards know your order number and the changes you need to make, they will do their best to make it happen. Note that our warehouse ninjas are sometimes even speedier than we expect so we can't guarantee that we'll be able to make changes, but the more quickly you can get in touch with us, the better chance we have! Unfortunately, we can’t add products to your order, but we can change your delivery address or sizes if your order hasn't already been processed. What are you still doing here? Quick! Email them! 


How do I cancel an order? 


It's so easy to cancel an order! But, just like changing it before the product is shipped out - there are some tough rules. You have 60 minutes from the moment click submit to email us at info@strongernurse.com to let us know you have to cancel. Why only one hour? Because after that your order slip is printed down in packing and sometimes those warehouse ninjas are lightning fast! 


We get it, you're one-of-a kind. Your body is shaped differently than anyone else's. How can you figure out what size you wear in our clothes?


We want you to have the best experience possible when shopping with us, which is why we provide as much information about sizing on our website! We know that sometimes online shopping can cause "fitting room syndrome" but we're here to help! For a more accurate fit, we recommend that you compare your own measurements against those on the sizing chart provided under each product's description in order find what works best!


A pre-order sale I've been silently stalking on Instagram just sold out. How does this happen?


Pre-orders are a bit different than a made to order. They need to be ordered months in advance so by the deadline, there might not be any left because everyone wants them! All these pre-orders are first come first serve - no one will have priority over someone else if they both order at exactly same time. So in the future, if you want one of them - better hurry up ;)


What does 7-Day Unlimited mean? 


It's like having your own personal style consultant, with the ability to make any piece in stock just for you. How cool would that be?! But wait... it gets even better! 7-Day Unlimited pieces are guaranteed to be available for a specific time period – this time, for a whole week after they have been released. That's right, if you buy out the entire store in that seven days, they are all yours, and we'll start making them just for your precious little face. At the end of the seven-day period, any remaining stock will become a Limited Release. Remember to check the item's product description for the expected shipping date! 


What is FINISH STRONG FRIDAY? 


We bring back a limited release item so that on a select weekend only - from Friday to Sunday-you can stop guilt-shaming the people who love wearing clothes designed by Stronger Nurse. The point of this event is not just because we're feeling generous (although there are plenty more benefits). We do it because people like having new clothes and donating last year’s wardrobe helps others too!


What’s the difference between a sale and a promo? 


The "Sale "section is where we give away some clothes that were too nice to sell at full price! Once you buy a sale item, it's tough to return; as per our ninja-friendly policy!

Promotions are like the pink drinks at your cousin Josh bar - they might not be what you expected, but don't judge by appearances. Promotions are temporary offers - so that might look like a particular percentage discounted from full-priced items in one category, or sometimes just one style. This could be connected to an upcoming sale for instance; or even better yet it's because we love ya and wanted do something fun! At the end of these promos periods our products go back at their original price with no additional discounts attached...unless you want us too haha ;)

We don't want you to feel like a petri dish experiment gone wrong, so we make sure there are no guitar strings attached. With promo offers, if the product doesn’t live up your standards - whether its not good quality or size- our *returns policy will ensure a hassle free experience for everyone involved!

*Note: some exclusions may apply – be sure to check the Terms and Conditions of each promotion. 


How do I know a SALE from a PROMO? 


Ahh, the SALE versus PROMO debate. It’s a tough one because they both sound so good!

A product is considered a Sale item when it is: 

(a) marked as a sale item; and 

(b) located on the ‘SALE’ page on the website 

A product is considered a Promotional price item when it is: 

(a) purchased during a temporary promotion period (ie VIP Days, Finish Strong Friday, 7-Day Unlimited, Black Friday, Cyber Monday, Zombie Holiday); or 

(b) purchased using a coupon or a promotional code; and 

(c) is not located on the ‘SALE’ page on the website 

It can be a bit confusing! But if you’re not sure about the red pill or blue pill and just want some general Tinder dating advice then we recommend checking with our Customer Experience Wizards.


It says ‘Sold out – no longer available’ will you restock? 


We want our fans to be rainbow unicorns. Sometimes we like to make products limited so that the unicorns that do get them to get to feel really special AF. But if a product says “Out of Stock” then you can totally sign up for our rock your body restock notification and we’ll let you know when we are gonna bring the flavor back. 



I saw that something that is available for pre-order is now sold out. How does that happen?  


Some items that are on a pre-order need to be ordered months in advance so there is a chance as the pre-order timeline gets closer to the deadline that some items will run out of stock. All of these items are on a first come first serve basis and will not be able to be restocked. 


It says ‘Sold out – no longer available’ will you restock? 


We want our fans to be rainbow unicorns. Sometimes we like to make products limited so that the unicorns that do get them to get to feel really special AF. But if a product says “Out of Stock” then you can totally sign up for our rock your body restock notification and we’ll let you know when we are gonna bring the flavor back. 


What is the typical response time to a customer inquiry? 


Every customer inquiry is important to us, and we strive to have your questions or concerns resolved as promptly as possible. Response time is usually within 24 hours. If you wish to contact a customer service representative, please text 1.469.849.6147 during regular business hours. If you email info@strongernurse.com, our online customer service department is available Monday – Friday, 9 AM to 5 PM CST, and Saturday – Sunday 9 AM to 2 PM CST. 


How can I find out about Special Release’s arriving at Stronger Nurse Shop? 


We are not ones for hoarding secrets like Derrick from accounting. For in-demand product releases, we make our best efforts to post-release information as soon as it becomes available. Please follow our social media platforms (Facebook, Twitter, TikTok, Instagram, Pinterest ) for the latest Special Release Alert! Note that our staff and customer service team typically cannot provide any further information beyond what has already been publicized on our social media platforms. 


I want to be a Stronger Nurse 4 Life! How do I stay updated with the latest news from Stronger Nurse? 


You can learn more about us and stay connected by subscribing to our WTF?! Blog and by following our Facebook, Twitter, TikTok, Instagram , and Pinterest accounts. We’ll even give you a promo code for 10% off your next purchase when you subscribe!